Building-specific QR access
Each active block can have a secure reporting route that opens directly from a sign in the communal area.
Resident reporting
One scan starts aclearer building report.
FSEngage gives residents a simple way to report communal issues and gives property teams structured information they can assess, assign and progress with less administration.
- No app required
- Secure building links
- Structured evidence
Resident reportingLive workflow
A practical reporting channel
Replace fragmented calls and inboxes with one structured route.
The resident experience stays simple while the operational record becomes clearer, more consistent and easier to act on.No app download
Residents use a mobile-first browser journey, reducing friction at the moment an issue is noticed.
Structured location details
Prompts capture where the issue is, what has happened and the information teams need to assess it.
Private photo evidence
Optional evidence helps office teams understand condition and urgency before arranging attendance.
Triage and assignment
Reports arrive in a consistent operational view for review, ownership, SLA handling and progression.
Clearer communications
Configured email, status and optional WhatsApp workflows help residents understand what happens next.
How resident reporting works
From communal area to actionable record in five steps.
Every step is designed to reduce uncertainty for the resident and improve the quality of information received by the property team.- 01
Scan
The resident scans the building sign at the point where support is needed.
- 02
Choose
They select the relevant resident task, such as reporting a fault or leaving feedback.
- 03
Describe
Guided questions capture location, issue type, description and contact preferences.
- 04
Evidence
Photos can be added where they help the team understand condition and urgency.
- 05
Assess
The property team receives a structured record ready for triage, assignment and action.
Better outcomes for everyone
A reporting journey built around residents and real operations.
For residents
A clear route to the right team, fewer repeated explanations and a more confident reporting experience.
For property teams
Better first-time information, less manual re-entry and a clearer view of demand across communal buildings.
For service delivery
Protected evidence, secure links and more useful context before contractors or engineers attend site.
Resident reporting FAQs
Questions property teams commonly ask.
The platform can be configured around the resident tasks, communications and operating model used by each organisation.Do residents need to install an app?
No. The reporting journey opens in the resident’s mobile browser from a building QR code or secure link.
Can each building have its own reporting route?
Yes. Communal blocks use secure building-specific tokens, allowing the reporting journey to resolve the correct property context without exposing database identifiers.
Can residents include photos?
Yes, where photo evidence is enabled. Uploaded evidence is stored privately and delivered through protected application routes rather than a public file directory.
What types of resident request can be offered?
Organisations can configure resident task cards such as report an issue, suggest an improvement, leave feedback or show approved emergency contact information.
Does a QR report automatically expose engineer information?
No. Public resident routes and private engineer information are separated. Engineer site packs and protected documents require authorised portal access.
Ready to improve the resident journey?